TERMS AND CONDITIONS

Who we are

We are Marianna Goulandris Limited (‘We’ and ‘Us’). We are registered in England and Wales under company number 07535212.  Our registered office is at 34A Queen Anne’s Gate, London, SW1H 9AB.  VAT number 140 5404 54.


What are the Terms & Conditions

By using this Site, whether as a registered user or a guest, you are agreeing to these Terms and Conditions.

Please read these Terms and Conditions carefully before you use this Site or buy anything through it.  If you do not agree to these Terms and Conditions please stop using it immediately and do not buy anything through it.

We may change these Terms and Conditions from time to time and will publish those changes on this Site.


Using this Site

You will need to register with us in order to purchase goods or services.

If you do not register with us we will allow you to use this Site (subject to these Terms and Conditions) but not to buy goods through it.

If you register with us we will allow you to use this Site and to buy goods through it but we may withdraw, restrict or change the service we provide through the site without notice.


The Contract

The contract between you and us is legally binding.  Your order constitutes an offer to us to buy a product subject to these Terms & Conditions.  This does not affect your statutory rights.  

If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order.  This includes non-payment of ordered products and fraudulent use of our website and/or sales.  We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders.  We will not accept an order from any customer who we have suspended.

Ownership of the products will only pass to you when we have received full payment.

A person who is not party to the contract shall not have the rights under or in connection with it.

We may refuse to process a transaction or to provide a service at any time.  We will not be liable to you or anyone else if we do this. 


Resale

By ordering from our website, you agree not to commercially resell any of our products.  Commercially reselling our products is a breach of these Terms and Conditions and your agreement with us.


Payment and Security

You may pay for the goods you buy from us by using Paypal or a debit or credit card through our online payment facility.

We do not hold your credit or debit card data.  You do not enter any card data into the Marianna Goulandris Site.  When you come to pay for your products you leave our site and your payment is processed through WorldPay’s secure server.

We accept Visa Credit and Debit, Mastercard, Maestro, Visa Electron, JCB, Laser and American Express through WorldPay.


Prices

Our prices, as stated on the Site are in pounds sterling (£) and include VAT except where we say otherwise.  You will be charged in pounds sterling even if you don’t live in the UK.

We reserve the right to alter prices at any time.  Overseas orders may incur bank charges for international transactions.


Sending goods to a country outside the UK

If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes.  Please note, we have no control over these charges and cannot predict their amount. Please contact the relevant customs and excise authorities for further information before placing your order.


Returning Goods

Marianna Goulandris jewellery is hand made to order. We aim to dispatch orders within 3 weeks from the date of order, so if you want to cancel without incurring a cost, you need to do it within one week of ordering.  If you do want to cancel an order before dispatch you will need to call us on +44 (0)7787 154 198 during office hours, or via email to orders@mariannagcom

If you would like to change anything about an order we would recommend that, in the first instance you give us a call on +44 (0)7585 447 747 or email orders@mariannag.com to ensure changes can be made before the piece is finished.

You can cancel the order if you do so within the time limits (normally within 7 days of receiving the goods) under the Consumer Protection (Distance Selling) Regulations 2000 as amended.

After that, in relation to any goods sold through the Site, you have 7 days to obtain a Returns Authorisation (RA) number and customers within the UK 21 days from the day we shipped your order and for customers outside of the UK 34 days from the day we shipped your order in which you may return your order to us.

Any goods returned must be sent to:  Returns Department, Marianna Goulandris Limited, 34A Queen Anne’s Gate, London, SW1H 9AB.

When you return goods within the period specified above (other than as a result of a defect in the goods) you must pay the cost of returning the goods.